Shipping Policy

Refresh.SA • Last updated: 15 July 2026

1. Delivery Timeframe

Orders are delivered via Aramex door-to-door within an estimated 8–11 business days from the date your order is dispatched.

Business days exclude weekends (Saturdays and Sundays) and South African public holidays.

This is an estimated delivery window, not a guaranteed delivery date. Delivery times may vary depending on your location and courier network conditions.

2. Courier Delays

We use Aramex as our courier partner. While we make every effort to ensure your order arrives within the stated window, delivery times are ultimately affected by the courier network once your parcel has been dispatched.

If your delivery is delayed:

• We will assist you in tracking the parcel and liaising with Aramex on your behalf.
• Refresh.SA is not liable for indirect or consequential losses arising from a courier delay (for example, a missed event or gift date).
• Refresh.SA remains responsible for ensuring your order is ultimately delivered, replaced, or refunded — in line with your rights under South African law (see Section 5).

3. Order Processing

Order confirmed	You’ll receive an email confirmation immediately after checkout
Order dispatched	Handed to Aramex, with tracking details emailed to you
Delivered	Door-to-door delivery to the address provided at checkout

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address. Any applicable shipping cost will be clearly shown before you complete your purchase.

5. Your Rights If Delivery Is Significantly Delayed

Under South African consumer law, if your order has not arrived within a reasonable time beyond the estimated window, you have the right to:

• Contact us to request an updated delivery estimate, or
• Cancel your order and receive a full refund, processed within 14 days.

This right cannot be excluded or limited by this policy.

6. Incorrect Delivery Details

Please double-check your delivery address at checkout. Refresh.SA is not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied by the customer. Re-delivery in these cases may incur an additional shipping fee.

7. Lost or Damaged Parcels

If your order is lost in transit or arrives damaged, contact us within 48 hours of the expected delivery date (or actual delivery, for damaged items). We will arrange a replacement or full refund at no cost to you, once the claim is confirmed with Aramex.

8. Contact Us

Email: williamntikebizness@gmail.com
Business name: Refresh.SA
Response time: within 2 business days

This policy is provided for general informational purposes and reflects South African consumer protection law as at the date above. It is not a substitute for legal advice. Under the CPA, a supplier cannot fully exclude liability for delivery of goods, or a consumer’s right to cancel and be refunded for genuinely late delivery — this policy is written to remain enforceable while limiting your exposure as far as the law allows. Refresh.SA recommends having this policy reviewed by an admitted South African attorney before publishing.