Returns & Refunds Policy

Refresh.SA • Last updated: 15 July 2026

1. Change-of-Mind Returns (7-Day Cooling-Off)

Because you purchased online, ECTA gives you the right to cancel your order and return the goods for any reason, with no penalty, within 7 days of receiving them.

Condition	Requirement
Item condition	Unused, unwashed, in original packaging with all tags/seals intact
Proof of purchase	Order number or receipt required
Return shipping	Paid by the customer, unless the item is faulty (see Section 2)
Refund method	Original payment method

Note: hygiene-sensitive items (see Section 4) are excluded from change-of-mind returns once opened.

2. Faulty, Damaged, or Defective Goods

Under Section 56 of the CPA, all goods sold by Refresh.SA carry an implied warranty that they are of good quality, in good working order, and durable for a reasonable period. If a product you receive is defective, unsafe, or not fit for its intended purpose, you may — at your choice, and within 6 months of delivery — request:

• a repair of the item, or
• a replacement of the item, or
• a full refund.

This applies at no cost to you. Refresh.SA will cover reasonable return shipping costs for confirmed defective items. This right does not apply if the fault resulted from normal wear and tear, misuse, or unauthorised modification of the product after delivery.

3. Wrong Item or Item Damaged in Transit

If you received the wrong product, or it arrived damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund — no return shipping cost to you.

4. Items That Cannot Be Returned

For hygiene and safety reasons, the following cannot be returned once opened or used, unless defective:

• Air freshener sachets and scent products
• Any item that has been fitted, installed, or used in a vehicle
• Items missing original packaging, accessories, or seals

Refresh.SA reserves the right to refuse a return or refund where these conditions are not met, or where there is reasonable evidence of misuse, tampering, or return fraud.

5. How to Request a Return

1	Email williamntikebizness@gmail.com with your order number and reason for return
2	We’ll confirm eligibility and send you return instructions within 2 business days
3	Pack the item securely and send it to the provided return address
4	We inspect the item on arrival to confirm it meets the conditions above
5	Approved refunds are processed within 14 days of us receiving and inspecting the returned item

6. Refunds

• Refunds are processed within 14 days of the returned item being received and inspected.
• Refunds are made to your original payment method.
• Original delivery fees are non-refundable for change-of-mind returns, unless the item was faulty, wrong, or damaged in transit.
• You will receive email confirmation once your refund has been processed.

7. Right of Inspection

Refresh.SA reserves the right to inspect all returned goods before approving a refund, repair, or replacement, in order to confirm the item meets the applicable conditions in this policy.

8. Complaints

If you’re not satisfied with how a return was handled, you may lodge a complaint with the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission after first giving Refresh.SA a reasonable opportunity to resolve the matter directly.

9. Contact Us

Email: williamntikebizness@gmail.com
Business name: Refresh.SA
Response time: within 2 business days

This policy is provided for general informational purposes and reflects South African consumer protection law as at the date above. It is not a substitute for legal advice. Refresh.SA recommends having this policy reviewed by an admitted South African attorney before publishing, particularly if you sell products with higher risk profiles (e.g. electronics, items used in vehicles) or plan to scale sales volume.